Job Announcement – Project & Operations Supervisor – Reservations System

Holy Land Incoming Tour Operators Association “HLITOA”  is seeking a Project & Operations Supervisor to oversee the implementation and daily operations of the Nativity Church reservations and entry management project. The position requires strong leadership, problem-solving abilities, and excellent communication skills to ensure the smooth, safe, and efficient flow of tourists. This is a temporary position contingent upon receiving funding.

Key Responsibilities

• Lead and supervise the reservations and entry coordination team to ensure efficient daily operations.
• Oversee the full implementation of the reservations project and perform daily follow-up to ensure all systems and processes function effectively.
• Coordinate directly with the online reservation system, monitor performance, and address technical or operational issues promptly.
• Ensure that all tourist entry procedures to the Nativity Church are carried out safely, orderly, and in accordance with established guidelines.
• Communicate continuously with team members, ground staff, and other operational units to guarantee smooth workflow.
• Work closely with HLITOA senior management, providing regular updates and escalating urgent issues when needed.
• Identify challenges and provide immediate, practical solutions to ensure uninterrupted service.
• Maintain accurate records, reports, and documentation related to daily operations and project milestones.
• Support capacity building and performance improvement of the coordination team.

General Requirements

• Bachelor’s degree in Tourism, Business Administration, Project Management, or a related field (preferred).
• Proven experience in operations management, project coordination, tourism services, or team supervision.
• Strong personality with excellent communication and leadership skills.
• Good understanding of the tourism industry, especially group movements and site operations.
• Fluency in English and Arabic (additional languages are a plus).
• Ability to work under pressure, manage multiple priorities, and respond quickly to operational challenges.
• High level of professionalism, integrity, and commitment to teamwork.
• Strong problem-solving skills and ability to make fast, informed decisions.

How to Apply

Interested candidates should send their CV to: info@hlitoa.com
Application Deadline: Thursday, December 4th